I’m working in an enterprise that has a customer support department. In most marketing materials, we’re presenting ourselves as having a technically-minded customer support team. It’s done to indicate that the team will be able to assist our clients with various technical questions.
It seems that technically-minded refers more to their character traits rather than a service they’re performing. I also think that such a definition may confuse readers, who would understand the matter easier if the team was called “tech support”.
What do you guys think?